Taca, Lacsa and Taca Peru Contingency Plan for Lengthy Tarmac Delays
Issued in accordance with 14 C.F.R. § 259.4 (August 2011)
Taca, Lacsa and Taca Peru (hereinafter referred as the Carrier), have standardized its operating procedures to comply not only with applicable government aviation regulations but internal policies established by the airline. We strive to proactively monitor operational developments outside of our immediate control, such as delays attributed to air traffic control, airport congestion and weather conditions, and constantly work to minimize their impact upon our customers’ travel itineraries. Our top priority is the safety and well-being of our customers and, occasionally, extraordinary events can result in lengthy tarmac delays. We have developed this Plan to minimize customer inconvenience in such cases. This Plan covers the Carrier’s scheduled and public charter flights and applies at U.S. airports that the Carrier’s regularly serves as well as its regular U.S. diversion airports. The Plan includes the following assurances from the Carrier’s to its customers:
1. For all flights to which this Plan applies, the Carrier will not permit an aircraft to remain on the tarmac for more than four (4) hours before providing passengers with an opportunity to deplane, unless: (i) the pilot-in-command determines there is a safety-related or security-related reason why the aircraft cannot leave its position on the tarmac to deplane passengers; or (ii) air traffic control advises the pilot-in-command that returning to the gate or another disembarkation point elsewhere in order to deplane passengers would significantly disrupt airport operations.
2. For all flights to which this Plan applies, if the aircraft remains on the tarmac, the Carrier will work to meet the essential needs of passengers aboard the aircraft by providing adequate food and potable water no later than two (2) hours after the aircraft leaves the gate (in the case of departure) or touches down (in the case of arrival), unless the pilot-in-command determines that safety or security considerations preclude such service.
3. For all flights to which this Plan applies, if the aircraft remains on the tarmac, the Carrier will provide operable lavatory facilities to its passengers as well as adequate medical attention, if needed.
4. For all flights to which this Plan applies, if the aircraft remains on the tarmac, passengers aboard the aircraft will receive notifications regarding the status of the delay every 30 minutes.
5. For all flights to which this Plan applies, if the flight is delayed, passengers aboard the aircraft will receive notifications beginning no later than 30 minutes after scheduled departure time (including any revised departure time that passengers were notified of before boarding) and every 30 minutes thereafter that they have the opportunity to deplane from the aircraft if the aircraft is at a gate or another disembarkation area with the door open and the opportunity to deplane actually exists.
6. The Carrier has sufficient resources to implement this Plan.
7. The Carrier has coordinated this Plan with airport authorities, U.S. Customs and Border Protection, and the Transportation Security Administration at each U.S. airport covered by this plan.